Frequently asked questions

Search for a speciality or a doctor’s name, pick your city, then choose a doctor from the listing. Their profile shows every clinic they practise at along with the days and times they are available. Select a slot, confirm your name and phone number, and you will receive a confirmation on WhatsApp and SMS.

No. Booking through Marham is free. You pay the doctor’s consultation fee only, exactly the amount shown on their profile — the same as if you walked into the clinic yourself.

Yes. Add them under Family Members in your account and select that person when you book, so their appointments and reports stay under their own name rather than yours.

Open Appointments in your account and cancel or reschedule from there, or call our helpline. Please give at least a few hours’ notice so the slot can be released to another patient.

If a doctor cannot see you at the confirmed time, our team helps you move to another slot or another doctor of the same speciality. If you paid online, you receive a full refund — you are never charged for a consultation that did not happen.

You book a slot the same way you book a clinic visit, then join the video call from the link sent to you at the appointment time. No app install is required — the call runs in your browser. Prescriptions are issued digitally at the end of the consultation.

For follow-ups, prescription renewals, test-report reviews and most skin, mental-health and general-medicine concerns, a video consultation is entirely appropriate. Anything needing a physical examination, imaging or a procedure will need an in-person visit, and the doctor will tell you if that is the case.

A smartphone or laptop with a working camera and microphone, and a reasonable internet connection. Have any recent test reports or a list of your current medicines to hand.

Yes. Every doctor is checked against their PMDC registration before being listed, and we confirm their qualifications, specialities and practising clinics. Listings are re-checked periodically.

Only from patients who actually attended an appointment booked through Marham. Reviews cannot be submitted by anyone else, and doctors cannot remove reviews they dislike.

If you are unsure which speciality you need, start from your symptom in the symptom checker, or from the condition in our disease guides — both point you to the specialists who treat it. For general concerns, a General Physician is the right first stop.

Yes. Browse tests from partner laboratories, compare prices, and book either a home sample collection or a visit to a collection point. Discounted rates are shown against the standard lab price.

Choose home collection when booking and pick a time window. A phlebotomist from the laboratory comes to your address, takes the sample, and your report is delivered digitally — usually within 24 to 48 hours, depending on the test.

Yes. Upload a prescription or list what you need, and our team confirms availability and price before dispatch. Prescription-only medicines require a valid prescription.

You can pay the clinic directly at your visit, or pay online by debit or credit card, or by mobile wallet. Paying online for a physical appointment sometimes carries a discount, which is shown at checkout.

No. Payments are handled by our payment partner and card details are never stored on Marham’s systems.

Only you and the doctor you consult. Your consultation notes, prescriptions and reports are not shared with other doctors, advertisers or third parties. Our Privacy Policy sets out exactly what we hold and why.

Call our helpline on 0311-1222398, available 9:00 AM to 11:00 PM, or use the contact page. Our team can book, reschedule or cancel an appointment for you over the phone.